Retail Sales Associate

We are seeking people who have a passion for lifetime fitness, who enjoy serving others, and who are capable of providing consistently superior customer service. We work hard and we play hard – and there are demands that go along with a position here, so we tend to be selective. We seek the following qualities in potential team members:

• A strong sales sense – confidence and comfort when talking to customers about our products 
• A willingness to learn new things about our business and our products 
• The ability to stay calm and friendly under pressure 
• Patience and willingness to provide the ultimate customer service experience, making every customer feel equally welcome and valued 
• A team player that is willing to pull their own weight and make decisions for the good of the team

Before you consider filling out our employment application, we have some things for you to think about.  Are you right for Fleet Feet? Are we right for you? Test yourself with these questions:

Do you have a sales sense? Our customers appreciate learning about our products… from shoe technology to the importance of carrying a hydration pack. You should be comfortable (even passionate and excited!) about suggesting items people might enjoy.

Are you good at switching gears? When customer traffic slows, you will find yourself busy with stocking, cleaning, and more. But when somebody walks in the door, your focus has to switch 100% to friendly customer service, even if you are behind in your other tasks.

Can you stay calm and friendly under pressure? Imagine providing superior customer care to 2 guests at the same time (with your other team members doing the same) while 5 more guests are waiting. They all want the same level of attention and care, they want it in a timely fashion and they want you to be friendly and appreciative. Things can get very busy here and there is always other work to be done. Expect a fast pace for hours on end.

Are you a team player? Fleet Feet is like a family and we work closely with each other, sometimes under stress. And no matter what’s going on in your week, your team members will be counting on you to be here 100% when your shift starts. We all depend on each other and support each other. You need to be respectful and patient, and you also need to pull your own weight when it comes to customers and other work that has to get done.

Are you willing to learn new things? People know us as the FIT experts. “FIT” does not just refer to shoes but all of our products and our service. You’ll need to make an effort to get educated about all of our products so that you can deliver the highest level of service our guests have come to expect. We’ll help you, but it will be up to you to ask questions and take the time to learn and remember things.

Do you pay attention to the little things? It’s the thoughtful little touches that make a “specialty” store so special, like remembering a frequent guest's name or what type of shoe they run in. Going an extra mile for a guest by staying open late or rush shipping them a pair of socks before a big race is what sets us apart. Fun little extras go a long way and make your job worth the effort.

Are you patient and eager to serve people? We expect team members to take a friendly attitude towards customers-to smile and greet them as soon as they walk in, to make conversation with all kinds of people, to serve their needs, to take time and care for them. If you feel shy or awkward about talking with strangers or if you are not willing to serve guests (even touch their feet) you might not like it here.

Are you available on evenings and weekends? In this business, evenings and weekends are a KEY TIME when many of our customers shop and stop by the store for one of our many fun runs and seminars. It is critical to our continued success that our employees be flexible and comfortable working a variety of shifts, including evenings and weekends.

If you can answer "yes" to these questions then make sure to reach out to Scott at Scott@fleetfeetcleveland.com